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    Terms of Service

    Last updated: June 2026

    Acceptance of Terms

    Welcome to CityBus MTL.

    By accessing our website, mobile application, or booking any of our transportation services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please discontinue use of our platform.

    Reservations & Quotes

    All quote requests submitted through the CityBus MTL app or website are estimates only and do not constitute a confirmed reservation.

    A reservation is considered confirmed only when:

    • Our team has reviewed and approved your request.
    • The required deposit has been received.
    • A booking confirmation has been sent by CityBus MTL.

    Our standard minimum reservation is 2 hours. Pricing may vary depending on the vehicle selected, travel distance, event type, and any additional services requested.

    Pricing

    Unless otherwise stated:

    • All prices are listed in Canadian Dollars (CAD).
    • Applicable taxes will be added where required.
    • Gratuity is not included unless specifically indicated in your booking confirmation.
    • Special event pricing may apply during holidays, festivals, Formula 1 weekend, New Year's Eve, and other high-demand dates.

    Payments & Deposits

    A deposit is required to confirm and secure your reservation.

    The required deposit is separate from and is not included in the quoted service price. The remaining balance must be paid according to the payment schedule outlined in your booking confirmation or service agreement.

    Accepted payment methods include:

    • Credit Card
    • Debit Card
    • Interac e-Transfer
    • Cash (when approved)

    Failure to receive the required deposit by the specified deadline may result in the cancellation of your reservation.

    Security Deposit

    Certain reservations require a refundable security deposit, which is separate from the booking deposit and service price. This security deposit is held to cover excessive cleaning, damages, or violations of these Terms of Service.

    The security deposit will be refunded within 24–48 hours after the vehicle has been inspected, provided no damage, excessive cleaning, or additional charges apply.

    Cancellations & Changes

    Cancellation requests must be submitted in writing.

    Deposits are generally non-refundable unless otherwise stated in your booking agreement.

    Changes to pickup time, itinerary, passenger count, or vehicle type are subject to availability and may result in additional charges.

    CityBus MTL reserves the right to cancel or modify a reservation in the event of unforeseen operational issues, vehicle breakdowns, severe weather, or circumstances beyond our reasonable control. When possible, an equivalent replacement vehicle will be provided.

    Passenger Conduct

    For the safety and comfort of everyone onboard, passengers agree to:

    • Follow all instructions provided by the chauffeur.
    • Remain seated while the vehicle is moving unless permitted by law.
    • Respect the vehicle and its equipment.
    • Refrain from abusive, violent, or disruptive behavior.
    • Avoid damaging the vehicle interior or exterior.

    CityBus MTL reserves the right to immediately terminate service without refund if passenger behavior threatens safety or causes significant damage.

    Alcohol & Smoking

    Alcohol consumption is permitted only where allowed by applicable provincial laws.

    Smoking, vaping, and the use of illegal substances are strictly prohibited inside all CityBus MTL vehicles.

    Passengers are responsible for complying with all applicable laws.

    Damages & Cleaning Fees

    The customer is financially responsible for any damage caused by members of their party.

    Additional charges may apply for:

    • Excessive cleaning
    • Vomit or bodily fluids
    • Broken equipment
    • Burns
    • Torn upholstery
    • Missing items
    • Intentional damage

    Repair or replacement costs will be charged to the booking holder.

    Delays

    CityBus MTL is not responsible for delays caused by:

    • Traffic congestion
    • Road closures
    • Construction
    • Weather conditions
    • Police activity
    • Events beyond our reasonable control

    While we always strive to arrive on time, pickup and arrival times cannot be guaranteed under extraordinary circumstances.

    Lost & Found

    CityBus MTL is not responsible for personal belongings left inside a vehicle.

    If an item is recovered, we will make reasonable efforts to return it. Shipping or delivery costs are the responsibility of the customer.

    Limitation of Liability

    To the maximum extent permitted by law, CityBus MTL shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services.

    Our total liability shall not exceed the amount paid for the reservation.

    Privacy

    Your personal information is collected and processed in accordance with our Privacy Policy and applicable Canadian privacy legislation. Information is used solely for booking management, customer support, payment processing, and service improvement.

    Governing Law

    These Terms of Service shall be governed by the laws of the Province of Quebec and the applicable laws of Canada.

    Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Quebec.

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