Cancellation Policy

We understand plans change. The following policy applies to all charters booked with CityBus MTL. Cancellation requests must be submitted in writing to concierge@citybusmtl.ca.

Standard Cancellation Schedule

• More than 30 days before service: Full refund minus a $75 administrative fee.
• 15 – 30 days before service: Deposit forfeited; balance refunded.
• 7 – 14 days before service: 50% of total charter refunded.
• Less than 7 days before service: No refund.
• No-show or same-day cancellation: 100% of total charter charged.

Rescheduling

You may reschedule your booking once at no charge if requested at least 14 days before the original service date, subject to vehicle availability. Rescheduling inside 14 days is treated as a cancellation followed by a new booking.

Peak Dates

Bookings on New Year's Eve, prom season (May–June), and major holidays are strictly non-refundable once confirmed, regardless of notice given.

Cancellations by CityBus MTL

In the rare event we must cancel due to mechanical failure or other operational reasons, you will receive a full refund or a replacement vehicle of equal or greater value at your option. We are not liable for any indirect costs (event losses, lost deposits with third parties, etc.).

Force Majeure

Cancellations caused by extreme weather, government orders, or other events beyond reasonable control may be eligible for a credit valid 12 months from the original service date, at the Company's sole discretion.

Refund Processing

Approved refunds are processed within 7 – 10 business days to the original payment method.